Social Impact Metrics: Homemaker Program

This project was conducted from May 20th, 2017, to July 28th, 2017, by Zhong Huang, an intern. The purpose was to develop an internal evaluation model that can build CMAA’s capacity for data analysis in its in-home services department. An accurate description of the social impact the in-home services department has on the community may be used to attract private and corporate donors at a time when government support is decreasing. On the other hand, this model leaves open the possibility of negative impact, and if that is indeed the case, it is all the most pressing that it is recognized. There are three evaluations that make up this system. Quarterly and annual conferences with the homemaker, and semi-annual conferences with the client. All are required by law. The quarterly and semi-annual evaluation forms are meant to describe social impact on both provider and employer fronts, while the annual evaluation is meant to ensure quality of care. All are designed to give clients and homemakers a greater voice in dictating the quality of their care and employment, respectively. These evaluations were designed through the synthesis of multiple academically-validated surveys, as well as the input of current in-home services staff. Scoring mechanisms exist that allow CMAA to quantify its social impact. Finally, an optimal end goal would be to implement these evaluations onto Apricot, allowing for instant data entry and data analysis. More than anything, the greatest fault in the previous set of evaluations was the failure to review them collectively after completion.